Privacy

At FaraGemStones, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use and safeguard it.

This Privacy Notice explains what information we collect, why we collect it, how we use it, and your rights regarding your personal data.

Who We Are

FaraGemStones is a UK-based jewellery business specialising in handcrafted jewellery made from semi-precious gemstones and natural materials.

If you have any questions about this Privacy Notice or how we handle your personal information, please contact us using the details provided on our Contact page.

Information We Collect

We may collect the following information when you visit our website or purchase from us:

* Your name

* Email address

* Telephone number

* Billing and delivery address

* Payment information (processed securely by our payment provider—we do not store your full payment card details)

* Order history

* Messages or enquiries you send to us

* Information collected automatically through cookies and website analytics, including your IP address, browser type and pages visited.

How We Use Your Information

We use your information to:

* Process and deliver your orders

* Communicate with you about your purchases

* Respond to enquiries and customer service requests

* Improve our website and customer experience

* Send marketing emails where you have chosen to receive them

* Meet our legal and accounting obligations

* Prevent fraud and maintain website security

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information because:

* It is necessary to fulfil a contract when you place an order.

* It is necessary to comply with legal obligations.

* It is in our legitimate interests to improve our services and protect our business.

* You have given your consent (for example, to receive marketing communications).

Marketing

If you subscribe to our mailing list, we may occasionally send you updates about new collections, promotions and events.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We never sell your personal information.

We may share your information with trusted third parties only where necessary, including:

* Payment processing providers

* Delivery and courier companies

* Website hosting providers

These organisations only receive the information necessary to provide their services and are required to keep your information secure.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online service can guarantee complete security, we continually work to protect the information you share with us.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, tax and accounting requirements.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

You can control or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.

Your Rights

Under UK data protection law, you have the right to:

* Access the personal information we hold about you.

* Request correction of inaccurate information.

* Request deletion of your personal information in certain circumstances.

* Restrict or object to processing.

* Withdraw consent where processing is based on consent.

* Request a copy of your data (data portability).

* Lodge a complaint with the Information Commissioner’s Office (ICO).

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business or legal requirements. The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Notice or how your personal information is handled, please contact us via the Contact page on our website.

Thank you for trusting FaraGemStones. We value your confidence and are committed to protecting your privacy while providing you with a beautiful and secure shopping experience.